NEYRO The short answer: from an enquiry in Direct to an automatic invoice: AI replies, CRM and 1C integration for a restaurant or cafe in Astana. What changes: guests come back, aggregator commissions go away.
Three problems of restaurants in Astana
Restaurants and cafes in Astana lose revenue in three places: Direct and WhatsApp enquiries hang at rush hour (in the capital the peak is lunch 13:00-14:00 and evening 19:00-22:00), the guest doesn't return because they weren't remembered, and the business pays 15-30% commission to aggregators (Glovo, Wolt, Kaspi QR) for orders that could be taken directly.
Each of these problems eats revenue but is invisible in reports — it's 'quiet' churn that only becomes noticeable when you count the numbers.
What automation gives: three links
- AI agent on Direct and WhatsApp enquiries. The client writes — AI replies immediately: takes the order, books a table, clarifies details. No enquiry is lost at rush hour.
- Booking and reminders. The guest books a table via a Telegram bot or Direct — the system reminds 2 hours before. Return rate grows, the loyalty programme works automatically.
- 1С integration: automatic invoices. The 1С + Bitrix24 link turns invoice issuing from manual routine into a fully automatic step
One of our HoReCa clients stopped paying aggregator commissions per order by switching order taking to a direct Telegram bot + Kaspi Pay link.
The 'enquiry → booking → invoice' scenario
The guest finds the venue on Instagram → writes to Direct → the AI agent takes the order or books a table → reminds 2 hours before → after the visit the guest asks for the bill → the system generates an invoice via 1С-Bitrix24 automatically and sends it to WhatsApp → the guest pays with Kaspi Pay.
The whole journey — without calls, without a manager on the line, without wasting time on manual operations.
Numbers that change decisions
- Invoices — go out via 1С-Bitrix24 automatically, no manual work;
- Guests — come back thanks to reminders and a loyalty programme;
- Savings — on aggregator commissions when switching to direct order taking;
- immediately — the AI agent's reply speed to an enquiry;
- 24/7 — order taking and booking without days off.
Where to start for a restaurant in Astana
First step — an AI agent on incoming enquiries, so no client leaves without an answer. Second — booking and reminders via a Telegram bot or Direct. Third — 1С integration for automatic invoice issuing.
We calculate the exact plan for your venue in a free express audit: 30 minutes — and you know what to automate first and how much it pays back.
Want to check how much your venue is losing?
Free express audit — 30 minutes: we'll go through the enquiry flow, bookings and invoices — show the growth points.
Frequently asked questions
Is this a replacement for aggregators (Glovo, Wolt)?
Not a replacement but an alternative. You can keep aggregators for reach and simultaneously take orders directly through a Telegram bot or AI agent. A direct order gives +15-30% margin due to no commission. Some restaurants fully switch to direct orders and stop paying aggregator commissions.
How much does it cost?
Start — from 20 000 ₸ for a Telegram bot or AI agent. Booking and reminders are included in the base setup. 1С-Bitrix24 integration — from 350 000 ₸. The exact estimate after the free audit (0 ₸) and doesn't change during the project.
Where should a restaurant start?
With a free express audit: 30 minutes — and you know which enquiries are lost and what to automate first. Most often the first step is an AI agent on Direct and WhatsApp, so no client leaves without an answer.